1.Q: Why my packaged order stay pending, just dispatch from the post?
A: We are sorry for delay. Regularly, shipping time to your address is 5-15 business days, and the tracking information will be updated within 3 days. Please don’t worry, we promise you of safe order and right items. What you see and what you order on our website is what you will get.
2.Q: How long does it take to ship orders door to door?
A: Here we arrange order package and ship it out within 48 hours after your payment cleared, and it will take about one week to get the address you offered.
3.Q: Is your site secure?
A: Yes all orders are processed through credit card 100 percent secured “http” servers , all other info is safe and we never share other info with any other parties.Also smoothly via hacker safe.etc.
4.Q: How long does it take me to get my order once I place it?
A: Orders are processed daily. Your order will be processed by our warehouse or suppliers and you can expect your order to be delivered within 5-8 business days.Sometimes there would be a little delays due to huge demands,holidays,slow customs processing, but your order will be delivered finally.
5.Q: We were charged on our credit card but status shows not shipped yet?
A: Sometimes the tracking info would be delayed to update, especially during the holidays, during these times you may get your goods before we can update that you have in fact been shipped.
6.Q: Why are you items so cheap compared to other sites , are you guys legit?
A: We and our buyers buy overstocks & overuns from the same factories that make for famous companys and we have been doing this for many years. We also work on very tight profit margins to provide our clients good value.
7.Q: We ordered 8 days ago we have not got our tracking yet?
A: Yes, some e-mails systems block our e-mails as spam, please check your junk mail and add our email address to your friend list.
8.Q: We got our tracking number two days ago but our order is not showing up in british post or ems tracking system?
A: Sometimes there is a few days delay if shipping is backed up due to huge demand before goods are showing up in the system.Or tracking systems maybe delayed due to certain factors in british post or ems tracking system.
9.Q: I sent you an e-mail 3 days ago, how come, I have no response?
A: We try to reply to e-mails within 24 hours.If you have not received a repsonse from us,your e-mail may have not been received or blocked the emails from us,in order not to waste your time,please add our email to your list after you place the order.We receive many customers e-mails every day and try to respond to them all,but sometimes your e-mail may get accidentally deleted by our SPAM blocking. Please e-mail us again if you have not received an reply within 1 days except weekends allow for 2 days.
10.Q: How to enjoy your policy and discount?
A: We accept returns or exchanges on condition that items damages. You must contact us within 24hours after receive your goods, if damaged, we need a digital picture within 48 hours after received goods?then we will review and if claim is legitimate will give return authorization number, and you have to return your item within 5 days after contacting us.The returned product must be in unused condition and sent back in the same condition as it was sent to you. And for discount, we offer discount coupon to our regular customers, if you are, please just contact us for the code.